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Technical Support and Service Contracts

Every day, we’re rolling up our sleeves to keep our customers’ operating. We put you at the center of everything we do. We continue to invest in our service capabilities so our highly trained engineers and technicians can ensure faster service and greater satisfaction.

The Newterra technical support teams are here to support, maintain and optimize your water, wastewater, and remediation systems to maximize your ROI. 

Whether we’re needed on an ad-hoc basis, or you enjoy the benefits of one of our service contract offerings, our team is proud to provide a personalized and flexible service that aims to maximize your uptime and reduce your operating costs.

A wastewater engineer controls the quality of water and aerated activated sludge tank at a waste water treatment plant by turning a compound valve in accordance to figures on a clipboard

Newterra offers a diverse set of technology solutions, and we have the technical service team to match. Our team, backed by our industry-leading engineering group, is also available to provide recommendations, and other services, that can improve the performance of your equipment and conform to changing circumstances.

If we cannot solve your technology challenges remotely, our experts can be at your site to support your solution, wherever you are. We can perform emergency maintenance required to keep your system operational in a pinch.  

We also offer ongoing service contracts, so that you can have peace of mind knowing Newterra experts are keeping an eye on your needs. We can arrange flexible service packages that offer maintenance and connectivity options to suit your needs. And our team is trained to offer tailored recommendations to help you avoid surprises, increase system lifespans and plan for the future.

Features

  • Service provided by the same company that designed your system
  • Technical support teams backed by decades of engineering experience
  • Field service team members across North America

Benefits

  • With Newterra you can be sure that the response will be quicker, as less time is required to identify and produce the part due, in a large part, because we developed your system drawings.
  • When you are replacing a part on a Newterra system, you want to have the confidence that the replacement is identical (or better) to what was there originally. Newterra can give you that confidence.
  • When it comes to our field service time, besides their own great expertise, you can be reassured they have access to the same engineering team that designed your system.
  • With all of these benefits, comes greater system uptime and longevity at less cost.

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